Staying COVID-19 Secure in 2020

Staying COVID-19 Secure in 2020

We conirm we have complied with the government’s guidance on managing the risk of COVID-19.
  • FIVE STEPS TO SAFER WORKING TOGETHER
Staying COVID-19 Secure in 2020    

BUSINESS CONTINUITY: Coronavirus COVID-19 Update – 14 May 2020

BUSINESS CONTINUITY: Coronavirus (COVID-19) update – 14 May 2020 The Coronavirus (COVID-19) situation is a concern to us all and we want to keep our customers and supply partners updated about what we are doing in accordance the Government guidelines. In line with the guidance from the Home Office that ‘personnel responding to failures of fire protection systems are designated as key workers to ensure we maintain public fire safety’, we are committed to supporting customers’ requirements at all times. We have in place a policy (see our Working with COVID-19 strategy) with robust procedures to ensure that our engineers are available to safely provide essential life safety routine service & maintenance services as well as 24/7 callout services. RES will continue to monitor Government advice (see Working safely during COVID-19 in offices and contact centres GOVT guidance 11-05-20, and also Working safely during Covid 19 Vehicles 11-05-20) and our working situation will be continuously reviewed to ensure we comply at all times. The safety of all staff, customers, supply partners and professional contacts continues to be paramount, so the strictest hygiene standards are being followed by our engineers and office staff. Thank you for your continued support and we will be regularly updating information on our web site and social media channels. Kind regards, Directors of RES Systems Ltd

BUSINESS CONTINUITY: Coronavirus (COVID-19) emergency update

BUSINESS CONTINUITY: Coronavirus (COVID-19) emergency update

The Coronavirus (COVID-19) emergency situation is a concern to us all and we want to keep our customers and supply partners updated about what we are doing in accordance the Government guidance. In line with the guidance from the Home Office that ‘personnel responding to failures of fire protection systems are designated as key workers to ensure we maintain public fire safety’, we are currently operating with a ‘skeleton staff’ consisting of key office staff and a small number of engineers. We have in place a policy with robust procedures to ensure that designated engineers are available to safely provide essential life safety routine service & maintenance services as well as 24/7 callout services when requested by a customer. We are available on all our usual methods of contact. RES will continue to monitor Government advice and our working situation will be continuously reviewed to ensure we comply to their guidelines at all times. The safety of all staff, customers, supply partners and professional contacts continues to be paramount, so the strictest hygiene standards are being followed by our engineers and at our premises should a member of staff need to be there for essential reasons. We are continually reminding our staff to wash their hands regularly and NOT to shake hands or have any physical contacts with customers as well as maintaining social distancing rules at all times. We are in the enviable position of having a robust infrastructure as well as experienced and dedicated employees that enables our designated skeleton staff members to meet the requirements of our customers. We appreciate your understanding as the situation evolves and reassure you that we are here to meet your fire safety requirements at all times. Thank you for your continued support and we will be regularly updating information our web site and social media channels.   Kind regards, RES Systems Ltd

BUSINESS CONTINUITY DURING LOCKDOWN FROM 23-03-20: COVID-19 UPDATE

BUSINESS CONTINUITY DURING LOCKDOWN FROM 23-03-20: COVID-19 UPDATE

In these uncertain times caused by the outbreak of Coronavirus (COVID-19), we want to keep our customers and supply partners informed about what we are doing during the three week lockdown announced by the Government on Monday night. We have been assured by the Home Office via the FIA, that ‘personnel responding to failures of fire protection systems are definitely designated as Key Workers to ensure we maintain public fire safety.’ Therefore, we have put in place procedures to ensure that our engineers are avaliable to provide essential life safety callout services when requested by a customer. RES will continue to monitor Government advice and our working situation will be continuously reviewed to ensure we comply to their guidelines at all times. The safety of all staff, customers, supply partners and professional contacts continues to be paramount, so the strictest hygiene standards are being followed by our engineers and at our premises should a member of staff need to be there for essential reasons. We are continually reminding our staff to wash their hands regularly and NOT to shake hands or have any physical contacts with customers by way of regular staff memos. We are in the enviable position of having a robust infrastructure as well as experienced and dedicated employees that enables our office staff efficient remote working and our engineers to attend customer callouts. If you require our callout services, our team are available on all our usual methods of contact 24/7. We appreciate your understanding as the situation evolves and reassure you that we are here to meet your service callout requirements at all times. Thank you for your continued support and we will be regularly updating information our web site and social media channels. Kind regards, RES Systems Ltd

BUSINESS AS USUAL: COVID-19 UPDATE

BUSINESS AS USUAL: COVID-19 UPDATE

In these uncertain times caused by the outbreak of Coronavirus (COVID-19), we wanted to reach out to our customers and supply partners about what we are doing. RES continues to keep a keen eye on Government advice and our working situation is under continuous review to follow their guidelines. The safety of all staff, customers, supply partners and professional contacts is paramount, and we have put in place procedures to ensure that we can continue to provide our services with as minimum interruption as possible. The strictest hygiene standards are being followed at our premises. In addition, we are continually reminding our staff to wash their hands regularly and NOT to shake hands or have any physical contacts with customers by way of regular staff memos. We are in the enviable position of having a robust infrastructure as well as experienced and dedicated employees that enables our office staff efficient remote working as and when required and our engineers to work in the field with minimal contact to one another, as well as customers by pre-arrangement. Thankfully no suspected cases of COVID-19 have been reported among our staff. The company is still operating as fully as one would expect under the circumstances with those members of staff wishing to self-isolate being supported and provided with all available resources to work from home. If you need any of our services, our team will be available on all our usual methods of contact 24/7. We appreciate your understanding as the situation evolves and reassure you that we are available to meet your servicing and callout requirements. Thank you for your continued support and we will be regularly updating information our web site and social media channels. Kind regards, RES Systems Ltd

Important update for customers regarding COVID-19

Important update for customers regarding COVID-19

RES are taking a series of precuations to ensure the safety and wellbeing of it’s staff and to minimise the risk to customers at this difficult time.

We continue to trade as normal as our engineers carry out necessary servicing and scheduled works.
Each of our staff has been issued with a detailed COVID-19 plan which outlines our strict policies and guidelines. 

If you have any concerns please get in touch on our FREEFONE number 0800 731 0727