Frequently Asked Questions

Getting in touch

I am a customer and my Fire Alarm is going off

Existing customers can call 0800 731 0727.

Our engineers are on call 24/7

I am not an existing customer but I need help with my fire alarm?

Call 0800 731 0727 during office hours Mon to Fri: 8am – 5pm

I need a quotation for Fire Safety Services ?

Please fill in our contact form, or email or call 0800 731 0727 (during office hours Mon to Fri: 8am – 5pm)

Fire Risk Assessments

Do I need a Fire Risk Assessment ?

It is a legal requirement to have a Fire Risk Assessment in place for your  workplace – it is your duty to identify fire risks and and hazards within your premises. For premises with five or more  people you’ll need to keep a written record of your assessment.

How often should I have my Extinguishers Serviced ?

Fire extinguishers must be serviced every 12 months.

Fire Extinguishers

How often should I have my Extinguishers Serviced ?

Fire extinguishers must be inspected and relabelled by a professional every year. RES keep a log of all customer extinguishers and will schedule in your inspection in good time before the expiry.

Why do extinguishers need to be serviced ?

You are oblidged by law to provide fully functioning fire extinguishers. In order to ensure that your extinguishers are working they need to be serviced annually.RES provide this service for customers.

Can fire extinguishers be refilled ?

YES, fire extinguishers can be discharged, pressure tested and then refilled by a fire extinguisher engineer. RES provide this service for customers.

What types of fire extinguishers do I need ?

Your fire risk assessment will indicate which types of extinguisher, and how many are required. See our Fire extinguishers page for guidance. We can advise you on suitable extinguishers for your premises.

Please call 0800 731 0727 during office hours – Mon to Fri: 8am – 5pm

Fire Alarms

Why do I need an annual fire alarm service ?

UK fire alarm regulations state that your fire alarm system must be adequately maintained’, however BS 5839 recommends that a fire alarm system should be inspected by a competent person at least every 6 months.

How often should I carry out a fire drill ?

You are oblidged to carry out one fire drill a year to comply with UK Law. A record must be kept.

How often should I test the fire alarm

Your fire alarm should be tested weekly by the responsible person for the company / premises. You should alert staff beforehand of the test and state that it is a fire drill.


Back to top

By continuing to use the site, you agree to the use of cookies. More Information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.